Website Terms of Use and Consumer Terms of Service

Last updated: 28 August 2026

Between EDIWOOD Cabinet Makers Ltd and the Consumer

For Website Use and the Design, Manufacture and Installation of Made-to-Order Cabinetry and Joinery

These Terms and Conditions (“Terms”) govern your use of this website and your engagement with EDIWOOD Cabinet Makers Ltd (“EDIWOOD”, “we”, “us” or “our”) for the design, manufacture, supply and installation of made-to-order cabinetry, furniture and joinery.

These Terms should be read alongside the accepted quotation, approved drawings, specifications and any written Change Orders relating to your project. Where there is any inconsistency, the project-specific information in the accepted quotation or written order confirmation will take priority.

These Terms apply to consumers. Commercial clients may be subject to separate business terms.

Nothing in these Terms affects your statutory consumer rights.

Please read these Terms carefully before using our website, requesting a quotation, accepting an order or making a payment.

1. General Information

This business is operated by:

EDIWOOD Cabinet Makers Ltd

Company number: SC585252

Registered in: Scotland

Registered office:

9 Easter Langside Crescent
Dalkeith
Scotland
EH22 2FL

Trading address:

Unit 28/2 Hardengreen Industrial Estate
Dalkeith
EH22 3NX
United Kingdom

Contact details:

Email: info@ediwood.co.uk

Telephone: 0131 629 5036

2. Website Use

This website is provided for general information, enquiries and quotation requests.
We take reasonable care to ensure that website information is accurate. However, website content may not always be complete, current or free from errors.
Images, drawings, samples and descriptions are provided for general guidance. Colours and finishes may appear differently on different screens.
We may update, amend or remove website content without notice.
You must not misuse this website, attempt to interfere with its operation or copy its content without permission.
Unauthorised use of this website or its content may result in legal action.

3. The Contract Between Us

3.1 Quotations and Acceptance

Quotations are issued after we receive sufficient information about the proposed project.
Unless stated otherwise, quotations are valid for five calendar days from the date of issue.
A binding contract is formed when you accept our quotation in writing or electronically, pay the required deposit and we confirm your order.
The accepted quotation, approved drawings, specifications, these Terms and any subsequent written Change Orders form the contract between us.

3.2 Made-to-Order Work

Our products are designed and manufactured to order using the dimensions, materials, finishes and specifications approved for your project.
Timber and wood veneers are natural materials. Variations in grain, colour, texture and movement are inherent characteristics and are not normally considered defects.
Natural-material variations do not apply in the same way to opaque spray-painted finishes, although minor differences between samples and completed surfaces may occur.

3.3 Right to Decline or Amend

We may decline an enquiry or proposed order before a binding contract has been formed.
Minor technical adjustments may be required to maintain manufacturing integrity, safety or installation feasibility.
We will notify you where an adjustment materially affects the appearance, function, specification, price or installation of the project. Any material change will require your written approval.

4. Intellectual Property

4.1 Ownership

All concepts, designs, drawings, plans, technical details, specifications, renders, images and other documentation created by EDIWOOD remain our intellectual property unless we agree otherwise in writing.

4.2 Permitted Use

Once full payment has been received, you may use the documents supplied to you for the personal use, maintenance and enjoyment of the completed project.

Our designs and documentation must not be copied, reproduced, modified, distributed or provided to another manufacturer or contractor without our prior written consent.

5. Designs and Client Approval

5.1 Design Review

You must review all drawings, dimensions, materials, finishes, proportions, layouts and specifications before approving the project for manufacture.
Approval confirms that you accept the design and specification shown.
Any appliance, equipment or item supplied by you must be accurately identified before final approval.
Your approval does not remove our responsibility to provide the agreed goods and services with reasonable care and skill.

5.2 Changes

Changes requested after approval may result in additional design, material, manufacturing or installation costs.
Changes may also affect the agreed programme or estimated completion date.
All changes must be recorded in a written Change Order setting out the revised scope, price and programme.
Additional or amended work will not proceed until we receive your written approval.

6. Pricing and Payment

6.1 Pricing

Prices are based on the scope described in the accepted quotation.
The quotation will clearly state whether VAT is included or added separately.
Additional or amended work will be priced separately and must be approved before it proceeds.

6.2 Payment Schedule

Unless agreed otherwise in writing, payments are structured as follows:

50% deposit when the order is accepted.
25% interim payment when the delivery or installation dates are confirmed.
The final 25% balance within 24 hours of completing the installation.

Where installation is not included, the final balance will be due in accordance with the payment schedule stated in the quotation.

6.3 Late or Missed Payments

If a payment is not made when due, we may provide written notice and suspend design, manufacture, delivery or installation until the account is brought up to date.
Any resulting delay may affect the project programme and installation date.
Goods remain our property until full payment has been received, subject to applicable law and the nature of any permanently installed items.

7. Site Surveys and Survey Fees

7.1 Site-Survey Service

A professional site-survey fee may apply. The applicable fee will be displayed at the time of booking.
Survey fees are payable in advance.
The survey fee may be credited against the final project price only where this is expressly stated at the time of booking or in the quotation.

7.2 Non-Refundable Survey Work

Once the site survey has been carried out, the survey fee is non-refundable because it covers reserved professional time, travel, on-site measurements, technical assessment and the preparation of survey information, regardless of whether you proceed with the project.

Where travel, preparation or survey work has already started before cancellation, we may retain or charge a reasonable amount reflecting the work performed and costs incurred.

7.3 Statutory Cancellation Rights

If a site survey is booked online, by telephone or away from our business premises, any statutory cancellation rights will continue to apply.

If you ask us to carry out the survey during a statutory cancellation period, we may ask you to provide an express request for the service to begin. If you cancel after work has started, you may be required to pay a reasonable proportion of the survey fee for the service already provided.

Once the survey has been fully completed, the statutory right to cancel that service may be lost where permitted by law and where the required consent and acknowledgement have been provided.

7.4 Rescheduling, Cancellation and Missed Appointments

At least 48 hours’ notice is required to reschedule a site survey.
Late cancellations and missed appointments may result in us retaining an amount reflecting the time reserved, travel arrangements and reasonable costs incurred, up to the value of the survey fee.
Additional travel charges may apply if a replacement appointment is requested.

8. Delivery and Installation

8.1 Programme and Delays

Delivery and installation dates are estimates unless expressly confirmed as fixed dates.
We will perform the service within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.
Delays may occur because of material availability, supplier disruption, site conditions, access restrictions, changes requested by you, third-party contractors or circumstances outside our reasonable control.
We will notify you of significant delays and provide a revised estimated date.
Nothing in this section removes any right you may have where we fail to complete the work within a reasonable or agreed period.

8.2 Site Readiness

You must ensure that:

The site is safe, clear, clean and reasonably accessible.
Relevant areas are free from other trades, furniture and personal possessions.
Suitable access, parking, electricity and lighting are available where reasonably required.
Any necessary building, electrical, plumbing or preparatory work has been completed.

Additional costs or delays caused by an unprepared or inaccessible site may be charged where they are reasonable and have been explained to you.

8.3 Existing Site Conditions

Existing walls, floors and ceilings may be uneven, out of square or out of level. Reasonable scribing, fillers and installation tolerances may therefore be required.

These will not, by themselves, constitute defects where the work has been completed with reasonable care and skill and is consistent with the approved design.

8.4 Risk

Risk passes to you when installation is completed or, where installation is not included, when the goods are delivered to the agreed location.

9. Cancellations and Refunds

9.1 Consumer Cancellation Rights

Your statutory cancellation rights depend on how the contract was entered into and whether it concerns goods, services or a combination of both.

Goods made to your specifications or clearly personalised are generally excluded from the standard change-of-mind cancellation right that applies to many distance purchases. This does not affect your rights if goods are faulty, incorrectly described or not supplied with reasonable care and skill.

Where statutory cancellation rights apply to a service and you ask us to begin work during the cancellation period, you may be required to pay a reasonable proportion of the agreed price for work completed before cancellation.

9.2 Cancellation of Made-to-Order Work

Because our products are designed and manufactured for an individual property and specification, an order may not be capable of cancellation once materials have been ordered, design work has been completed or manufacture has begun.

If you request cancellation, we will calculate the reasonable costs and losses already incurred. These may include:

Design and technical work already completed.
Site-survey and administrative costs.
Materials and components ordered for the project.
Manufacturing work already completed.
Supplier cancellation or restocking charges.

Any refund will be calculated after deducting these reasonable and evidenced costs. We will take reasonable steps to minimise our losses.

9.3 Cancellation by EDIWOOD

We may cancel or suspend an order where:

Essential materials become unavailable and a suitable alternative cannot be agreed.
Site conditions prevent safe or reasonably feasible installation.
You do not make payments in accordance with the agreed schedule after receiving notice.
You commit a serious breach of the contract and do not remedy it within a reasonable period after being notified.

If we cancel for reasons that are not your fault, we will refund payments relating to goods or services that have not been supplied. This does not affect either party’s statutory rights.

10. Quality, Warranty and Liability

10.1 Workmanship Warranty

We provide a 12-month workmanship warranty from the date the installation is completed.
The warranty covers defects directly resulting from our manufacturing or installation workmanship under normal and intended use.
This warranty is provided in addition to your statutory rights and does not replace or restrict them.

10.2 Warranty Exclusions

The warranty does not cover damage or deterioration caused by:

Misuse or use for an unintended purpose.
Impact damage or excessive loading.
Water, steam, leaks, flooding or excessive humidity.
Excessive or unapproved heat exposure.
Alterations or repairs carried out by third parties.
Normal wear and tear.
Natural timber movement, seasonal expansion, contraction or colour change.
Electrical items, lighting, plumbing or appliances supplied or installed by others.

These exclusions apply only where the relevant condition caused or contributed to the reported issue.

10.3 Liability

We are responsible for reasonably foreseeable loss or damage caused by our breach of contract, negligence or failure to use reasonable care and skill.

We are not responsible for:

Loss or damage caused by inaccurate information supplied by you or by a third party.
Pre-existing defects or concealed site conditions that could not reasonably have been identified before work began.
Loss or damage caused by contractors or suppliers outside our control, except where we remain legally responsible for them.
Losses that were not reasonably foreseeable when the contract was formed.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights or any liability that cannot legally be excluded.

11. Photography and Promotion

We may ask to photograph completed work for our portfolio, website, social media and marketing materials.
Images will normally focus on the completed furniture or joinery.
We will not publish your name, address or other identifying personal information without permission.
If you do not want the completed work photographed or published, please notify us in writing before installation or photography.

12. Legal Compliance and Governing Law

12.1 Permissions and Approvals

You are responsible for obtaining any planning permission, listed-building consent, landlord approval, building-warrant approval or other permission required for the project unless our quotation expressly states that we will obtain it.

You must tell us about any known asbestos, hazardous materials, concealed services or structural concerns that may affect the work.

12.2 Governing Law and Courts

These Terms and any contract between us are governed by Scottish law.

The Scottish courts will have jurisdiction. However, this does not prevent a consumer from relying on any mandatory legal protections or bringing proceedings in another court where the law permits.

13. Privacy and Data Protection

We process personal information in accordance with applicable UK data-protection legislation.

We may use your information to:

Respond to enquiries and prepare quotations.
Arrange surveys and appointments.
Design, manufacture, deliver and install your project.
Process payments and maintain accounting records.
Communicate with you about the project.
Meet legal, insurance and regulatory obligations.

We may share relevant information with service providers, professional advisers, suppliers or subcontractors where reasonably necessary to provide the service or comply with the law. We do not sell personal information.

Our separate Privacy Policy explains the personal information we collect, our lawful bases for processing, retention periods, data-sharing arrangements and your data-protection rights.

Our separate Cookie Policy explains how cookies and similar technologies are used on this website.

14. Complaints and Remedial Work

If you believe there is a problem with our goods or services, please contact us promptly at info@ediwood.co.uk.

Please provide photographs and a description of the issue where reasonably possible. You must allow us a reasonable opportunity to inspect the work and, where appropriate, provide a repair, replacement or other remedy.

This process does not restrict your statutory consumer rights.

Acceptance of Terms

Use of this website is subject to the website-use provisions of these Terms.

The service-related provisions apply when these Terms are provided to you before the contract is formed and you subsequently accept our quotation, pay a deposit or otherwise enter into a contract with us.

If there is anything in these Terms that you do not understand or do not wish to accept, please contact us before placing an order.

For enquiries relating to these Terms, contact:

info@ediwood.co.uk