Terms and Conditions of Use & Service

​

Between EDIWOOD Cabinet Makers Ltd and the Consumer
For Website Use and the Design, Manufacture, and Installation of Bespoke Cabinetry & Joinery

These Terms and Conditions (“Terms”) govern your use of this website and your engagement with EDIWOOD Cabinet Makers Ltd (“we”, “us”, “our”) for bespoke cabinetry and joinery services.
They are aligned with our Quotation Agreement and comply with applicable UK law, including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, the Data Protection Act 2018, and UK GDPR.

Please read these Terms carefully before using our website, requesting a quotation, accepting an order, or making payment.

​

1. General Information

This business is operated by:

EDIWOOD Cabinet Makers Ltd

Unit 28/2 Hardengreen Industrial Estate

Dalkeith, EH22 3NX

United Kingdom

Contact details:

Email: info@ediwood.co.uk

Phone: 0131 629 5036

​

2. Website Use

• This website is provided for general information, enquiries, and quotation requests only

• We make reasonable efforts to ensure content accuracy but do not guarantee that all website content is complete, current, or error-free

• We reserve the right to update, amend, or remove website content at any time without notice

• Unauthorised use of this website or its content may give rise to a claim for damages and or be a criminal offence 

​

3. The Contract Between Us

3.1 Quotations and Acceptance

• All quotations are issued following receipt of sufficient project information and are valid for five (5) calendar days from the date of issue

• A legally binding contract is formed only when the Client accepts our quotation in writing or electronically and pays the required deposit

3.2 Bespoke Nature of Work

• All works are bespoke and made to order based on Client-approved designs, materials, finishes, and specifications

• Timber is a natural material and variations in grain, colour, texture, and movement are inherent characteristics and do not constitute defects

• This clause does not apply to spray-painted surfaces

3.3 Right to Decline or Amend

• We reserve the right to decline any enquiry or order at our discretion

• Minor technical or structural amendments may be made where required to ensure manufacturing integrity or installation feasibility

​

4. Ownership of Rights and Intellectual Property

4.1 Design Ownership

• All designs, drawings, plans, technical documentation, images, and specifications remain our intellectual property until full payment has been received

4.2 Usage Restrictions

• Designs and documentation may not be copied, reproduced, modified, distributed, or used for third-party manufacture without prior written consent

​

5. Accuracy of Designs and Client Approval

5.1 Design Review

• All dimensions, drawings, and specifications must be reviewed and approved by the Client prior to manufacture

• Approval confirms acceptance of layout, materials, finishes, proportions, and detailing

5.2 Changes

• Any changes requested after approval may incur additional costs and revised timelines

• Changes require a written Change Order

• No additional work will proceed without written approval

​

6. Pricing and Payment Terms

6.1 Pricing

• Prices are based solely on the agreed scope detailed in the accepted quotation

• Additional or amended works will be quoted separately

6.2 Payment Schedule

Unless otherwise agreed in writing, payments are structured as follows:

• 50% deposit payable on acceptance of the order

• 25% interim payment due once delivery or installation dates are confirmed

• Final 25% balance payable within 24 hours of installation completion

6.3 Non-Payment

• Failure to make payment in accordance with the agreed schedule entitles us to suspend works immediately

• All goods remain our property until full payment has been received

​

7. Site Surveys and Fees

7.1 Site Survey

• A professional site survey fee may apply and will be displayed on our website at the time of booking

• Fees are payable in advance and deductible from the final quotation where stated

7.2 Rescheduling and Cancellation

• A minimum of 48 hours’ notice is required to reschedule a site survey

• Late cancellations or no-shows may result in forfeiture of the survey fee

8. Delivery and Installation

8.1 Timeframes

• Delivery and installation dates are estimates only and not guaranteed

• Delays caused by material availability, site readiness, third-party contractors, or unforeseen circumstances will be communicated promptly

8.2 Site Readiness

• The Client must ensure the site is clear, accessible, clean, and ready for installation

• Uneven or out-of-square walls, floors, or ceilings may result in minor gaps

• Such tolerances are industry standard and do not constitute defects

8.3 Risk

• Risk transfers to the Client upon completion of installation or upon delivery where installation is not included

​

9. Cancellations and Refunds

9.1 Bespoke Orders

• Due to the bespoke nature of our services, orders cannot be cancelled once materials have been ordered or manufacture has commenced

9.2 Cancellation Before Manufacture

• Where cancelled prior to manufacture, we may refund part of the deposit at our discretion, minus design, administrative, and committed costs

9.3 Cancellation by Us

We reserve the right to cancel an order if:

• Materials become unavailable

• Site conditions prevent safe or feasible installation

• The Client fails to make payments as agreed

In such cases, payments made will be refunded excluding non-refundable amounts already incurred.

​

10. Quality, Warranty, and Liability

10.1 Warranty

• A 12-month workmanship warranty is provided from the date of installation completion

• This covers defects arising directly from manufacturing or installation workmanship under normal residential use

10.2 Exclusions

The warranty does not cover:

• Misuse or use other than intended purpose

• Impact damage or excessive loading

• Water, steam, leaks, flooding, or high humidity

• Heat exposure beyond agreed design parameters

• Alterations or repairs by third parties

• Normal wear and tear

• Timber movement, seasonal expansion, or colour change

• Electrical items, lighting, or appliances supplied by others

10.3 Limitation of Liability

• Liability is limited to the value of the affected portion of the works

• Indirect or consequential losses are expressly excluded

​

11. Photography and Promotion

• The Client grants permission for photography of completed works for portfolio, website, and marketing use

• Privacy and anonymity requests must be made in writing prior to installation

​

12. Legal Compliance and Governing Law

12.1 Permissions

• The Client is responsible for obtaining all necessary permissions, approvals, and consents prior to installation

12.2 Governing Law

• These Terms are governed by Scottish law

• Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts

​

13. Privacy and Data Protection

• Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018

• Data is used solely for quotations, contracts, invoicing, communication, and legal obligations

• Full details are provided in our separate Privacy Policy and Cookie Policy

​

Acceptance of Terms

By using our website, requesting a quotation, accepting a quotation, paying a deposit, or engaging our services, you confirm that you have read, understood, and agree to these Terms and Conditions.

​

Contact: info@ediwood.co.uk